Terms and Conditions

Terms and Conditions

Welcome to Rachel Medlock Copywriting. Please take a moment to read through our terms and conditions carefully. By using our Website and services, you agree to be bound by these Terms.

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These Terms, together with our Privacy Policy, apply to all Website visitors, subscribers, clients, customers, and all other users of the Site (“user”, “you”, and “your”). If you do not agree with these Terms, you must immediately cease using our Website.

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1. Consent to Site Terms of Use
By accessing and using this Website, our social media channels, and any other materials made available to you, including but not limited to any courses, modules, lessons, digital products, services, blog, and templates (“Online Services”), you agree to comply with these Terms.
 

By using the Website, you warrant that:

• You are over 18 years of age and have the legal capacity to enter into a legally binding contract.

• You have read, understood, and accepted these Terms.

• You agree to comply with these Terms.
   

2. Variation of These Terms
We reserve the right to change these Terms at any time in our sole discretion without prior notice. Any changes will be posted on this Website. It is your responsibility to stay updated with any changes. By continuing to use this Website, you accept the modified Terms.
 

3. Online Services
We offer a range of standard and customised digital products and services, such as:

• Professional copywriting services

• Salon Scribe AI

• Inbox Ignite

• Posting With Purpose

• Extra Extra!

• Canva social media tile templates

When you place an order for any Online Services via the Website, you are agreeing to purchase that product or service, subject to these Terms.

4. Purchasing Digital Products and Services
After purchase, you can download the product and begin using it immediately. 

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5. Pricing, Payment & Online Payment Security
All prices are in Australian Dollars (AUD) and inclusive of GST. We accept payments through Stripe. All payments must be completed in full at the time of purchase. If payment is not made or is declined, we reserve the right to suspend or revoke your access to the Online Services until payment is received in full.
 

6. Intellectual Property Rights
All content, designs, and digital products offered through this Website are owned by Rachel Medlock Copywriting or licensed to us by third parties. When you purchase a digital product or service, you are granted a non-exclusive, non-transferable license to use it for your own personal business use. You may not resell, share, or redistribute any materials purchased from our Website without our express written consent.
 

7. Delivery of Products
Digital products are delivered via download links after purchase. No physical products will be shipped. It is your responsibility to ensure that your device is capable of downloading and using the product. We are not responsible for technical issues that prevent downloads from being completed.
 

8. Returns and Refunds
Due to the digital nature of our products, we do not offer refunds for change of mind. Unless there is a fault with the download or file itself, digital products do not warrant a refund. If you encounter issues with the Online Services after purchase, please contact us at hello@rachelmedlockcopywriting.com.au and we will discuss your concerns.
 

9. Third-Party Programs
Please note that third-party programs (such as Canva, ChatGPT, Mailchimp, etc.) used in conjunction with our services are not our responsibility. Any issues that arise with these third-party services should be directed to the respective service providers.
 

10. Direct Marketing
We may use your Personal Information to contact you about our products, services, and promotions. By using our Website, you consent to receiving such communications. You can opt out by contacting us.
 

11. Liability
We make no representations or warranties about the accuracy or suitability of our Online Services for your specific needs. We are not responsible for any losses or damages resulting from your use of the Website or Online Services, including indirect, consequential, or punitive damages.
 

12. User Responsibilities
You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:

Interfere with the operation of the Website.
Post any content that is offensive, illegal, or harmful.
Use the Website to send unsolicited communications or spam.

13. Third-Party Services
We may use third-party services (such as Stripe, or other payment processors) to facilitate your purchases. We are not responsible for the privacy practices or terms of third-party websites or services.
 

14. Governing Law
These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising from these Terms will be resolved in the courts of Victoria, Australia.
 

15. Termination
We reserve the right to suspend or terminate your access to the Website if you violate any of these Terms. Upon termination, all provisions of these Terms will survive, and you will no longer be authorized to access the Website.
 

16. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Rachel Medlock Copywriting
Email: hello@rachelmedlockcopywriting.com.au
ABN: 52 217 171 405