Privacy Policy

The Rachel Medlock Copywriting website (“Website”) is owned, controlled, and operated by Rachel Medlock Copywriting (ABN 52 217 171 405) (“we”, “our”, or “us”).

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In order for us to provide the Website and the products and services available via the Website, we may need to handle your Personal Information (defined below). This policy (the “Privacy Policy”) explains how we collect, handle, and use your Personal Information. Please read it carefully before using our Website. This Privacy Policy should be read in conjunction with our Terms and Conditions.

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This Privacy Policy may change. If we change our Privacy Policy, we will display notice of changes on our Website. Please check for updates regularly. If you object to any changes, you may discontinue your use of the Website and our services.

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Definitions
Please find below some definitions of key terms we use in this Privacy Policy:

• You: The visitors to and Clients of our Website, whether or not you make a purchase.

• Online Services: The range of professional copywriting services, standard and customised digital products and bespoke services tailored for beauty, health, and wellness businesses, such as Salon Scribe AI, Inbox Ignite, Posting With Purpose, Extra Extra!, and Canva social media tile templates.

• Privacy Act: Refers to the Privacy Act 1988 (Cth), as amended.

• Personal Information: Any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
   

Terms of Privacy Policy

Consent
By using our Website or otherwise supplying us with your personal information, you consent to our collection, use, disclosure, storage, and handling of Personal Information, in accordance with the terms of this Privacy Policy.
 

How We Collect Personal Information
We may collect your Personal Information where reasonably necessary for the proper function of the Website, including to facilitate sales of Online Services. We may collect your Personal Information through:

• When you enquire about our services via the ‘contact us’ function at the Website;

• When you contact us by email;

• When you place an order for Online Services via our Website; and

• Through the use of browser ‘cookies’ or trackers.

The kinds of Personal Information we may collect include your name, phone number, business name, email address, geographical information, and more.

Use of Personal Information
We may use or disclose Personal Information for the following purposes:

• To enable you to purchase Online Services on our Website;

• To contact you in order to confirm your instructions if you have requested customisation;

• To customise the content of our Website to match your preferences;

• To improve the Website's functionality and experience for you;

• To fix problems and respond to feedback and complaints;

• To enable a third party (e.g. Stripe) to provide you with services;

• To send you marketing materials (you can opt-out anytime).

Third Parties
We may share your Personal Information with third parties like Stripe, Wix, and MailChimp to fully utilise our Website. Please refer to their privacy policies for more information.

Direct Marketing
We may use your Personal Information to contact you about new products, services, and promotions. By using our Website, you consent to receiving such communications. You can opt-out by contacting us.
 

Security
We take reasonable steps to protect your Personal Information. However, there are inherent risks in transmitting data online, and we cannot guarantee absolute security.
 

Access to, and Correction of, Personal Information
You can request access to the Personal Information we hold about you or ask us to correct any inaccuracies. There may be a fee for access, and we will process any corrections promptly.
 

Cookies
We use cookies to enhance your experience on our Website. Cookies help us collect information on how users interact with our site to improve our services. You can manage cookie settings in your browser, but disabling them may affect your experience on our site.
 

Cross-Border Disclosure
Occasionally, we may need to share your Personal Information with third parties who operate in locations outside of Australia. We cannot guarantee the security of your Personal Information once it is transferred.
 

Transfer of Personal Information
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation, or liquidation of our business, we may transfer your Personal Information to third parties as part of the transaction.
 

Questions and Comments
If you:

• Have any questions about this Policy;

• Wish to request access to any personal information;

• Wish to correct or update your personal information;

• Wish to be de-identified, or have Your personal information deleted; or

• Wish to make a complaint or discuss any other privacy concerns you may have,

Please contact us at:
Email: hello@rachelmedlockcopywriting.com.au
ABN: 52 217 171 405