PRIVACY POLICY

PURPOSE OF OUR POLICY

1.1 RACHEL MEDLOCK COPYWRITING PTY LTD ABN 52 217 171 405 ("Rachel Medlock Copywriting") (we, us or our) provides the services offered through www.RachelMedlockCopywriting.com.au

1.2 This Privacy Policy has been adopted to ensure that we have standards in place to protect the Personal Information that we collect about individuals that is necessary and incidental to:

(a) Providing the system and services that Rachel Medlock Copywriting offers; and

(b) The normal day-to-day operations of our business.

1.3 This Privacy Policy follows the standards of the Australian Privacy Principles set by the Australian Government for the handling of Personal Information under the Privacy Act 1988 (Cth) (Privacy Act).

1.4 The publication of this Privacy Policy is aimed to make it easy for our clients and the public to understand what Personal Information is collected and stored, why we do so, how we receive and/or obtain that information, and the rights an individual has with respect to their Personal Information in our possession.

WHO AND WHAT THIS POLICY APPLIES TO

2.1 Our Privacy Policy deals with how we handle “personal information” as it is defined in the Privacy Act (Personal Information).

2.2 We handle Personal Information in our own right and also for and on behalf of our customers and users.

2.3 Our Privacy Policy does not apply to information we collect about businesses or companies, however, it does apply to information about the people in those businesses or companies which we store.

2.4 The Privacy Policy applies to all forms of information, physical and digital, whether collected or stored electronically or in hardcopy.

2.5 If, at any time, an individual provides Personal Information or other information about someone other than himself or herself, the individual warrants that they have that person's consent to provide such information for the purpose specified.

2.6 Our website and services are unavailable to children (persons under the age of 18 years). If an individual is under 18 years of age, they can only use our website and services under the supervision of a parent or guardian.

THE INFORMATION WE COLLECT

3.1 In the course of business, it is necessary for us to collect Personal Information. This information allows us to identify who an individual is for the purposes of our business, share Personal Information when asked of us, contact the individual in the ordinary course of business, and transact with the individual. Without limitation, the type of information we may collect is:

(a) Personal Information. We may collect personal details such as an individual’s name, location, date of birth, nationality, family details, and other information defined as “Personal Information” in the Privacy Act that allows us to identify who the individual is;

(b) Contact Information. We may collect information such as an individual’s email address, telephone & fax number, third-party usernames, residential, business, and postal address, and other information that allows us to contact the individual;

(c) Financial Information. We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our services;

(d) Statistical Information. We may collect information about an individual’s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases, and other information for statistical purposes; and

(e) Information an individual sends us. We may collect any personal correspondence that an individual sends us, or that is sent to us by others about the individual’s activities.

3.2 We may collect other Personal Information about an individual, which we will maintain in accordance with this Privacy Policy.

3.3 We may also collect non-Personal Information about an individual such as information regarding their computer, network, and browser. This may include their IP address. Where non-Personal Information is collected the Australian Privacy Principles do not apply.

HOW INFORMATION IS COLLECTED

4.1 Most information will be collected when an individual contacts Rachel Medlock Copywriting via email or through the website's contact form either for services or inquiries.

4.2 However, we may also receive Personal Information from sources such as advertising, a customer or business's documents/records acquired when completing a task, public records, mailing lists, contractors, staff, and our business partners. In particular, information is likely to be collected as follows:

(a) Supply. When an individual supplies us with goods or services; or

(b) Contact. When an individual contacts us in any way;

4.3 As there are many circumstances in which we may collect information both electronically and physically, we will endeavor to ensure that an individual is always aware of when their Personal Information is being collected.

4.4 Where we obtain Personal Information without an individual’s knowledge (such as by accidental acquisition from a client), we will either delete/destroy the information or inform the individual that we hold such information, in accordance with the Australian Privacy Principles.

WHEN PERSONAL INFORMATION IS USED & DISCLOSED

5.1 In general, the primary principle is that we will not use any Personal Information other than for the purpose for which it was collected other than with the individual’s permission. The purpose of collection is determined by the circumstances in which the information was collected and/or submitted.

5.2 We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

5.3 It may be necessary for us to disclose an individual’s Personal Information to third parties in a manner compliant with the Australian Privacy Principles in the course of our business.

5.4 We will not disclose or sell an individual’s Personal Information to unrelated third parties under any circumstances.

5.5 Information is used to enable us to operate our business, especially as it relates to an individual. This may include:

(a) The provision of goods and services between an individual and us;

(b) Verifying an individual’s identity;

i Their relationship with us;

ii Our services;

iii Our own marketing and promotions to customers and prospects;

iv Competitions, surveys, and questionnaires;

(d) Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or

(e) As required or permitted by any law (including the Privacy Act).

5.6 There are some circumstances in which we must disclose an individual’s information:

(a) Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;

(b) As required by any law (including the Privacy Act); and/or

5.7 We will not disclose an individual’s Personal Information to any entity outside of Australia that is in a jurisdiction that does not have a similar regime to the Australian Privacy Principles or an implemented and enforceable privacy policy similar to this Privacy Policy. We will take reasonable steps to ensure that any disclosure to an entity outside of Australia will not be made until that entity has agreed in writing with us to safeguard Personal Information as we do.

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THE SAFETY & SECURITY OF PERSONAL INFORMATION

6.1 Protecting the security of Personal Information is of utmost importance to us, and we take reasonable precautions to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These precautions include:

(a) Using secure servers to store Personal Information;

(b) Regularly updating our security measures to protect against unauthorized access;

(d) Restricting access to Personal Information to authorized personnel only;

(e) Ensuring that our employees and contractors are aware of their obligations in relation to handling Personal Information; and

(f) Conducting regular reviews of our information collection, storage, and processing practices.

6.2 Despite our best efforts, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of any information transmitted or stored with us, and individuals do so at their own risk.

ACCESS & CORRECTION OF PERSONAL INFORMATION

7.1 We take reasonable steps to ensure that the Personal Information we collect, use, and disclose is accurate, complete, and up-to-date. However, we also rely on individuals to advise us of any changes or inaccuracies in their Personal Information.

7.2 An individual may request access to the Personal Information we hold about them by contacting us using the contact details provided in this Privacy Policy. We will respond to such requests within a reasonable time and in accordance with the requirements of the Privacy Act. We may charge a reasonable fee for providing access to Personal Information.

7.3 If an individual believes that any Personal Information we hold about them is inaccurate, incomplete, or outdated, they may request us to correct it. We will consider the request and take reasonable steps to correct the information if we agree that it is inaccurate, incomplete, or outdated. If we do not agree, we will provide reasons for our decision and include a statement about the disputed information.

7.4 In some circumstances, we may refuse to correct Personal Information. If we do so, we will provide reasons for our decision and details about how the individual can lodge a complaint.

COMPLAINTS & DISPUTE RESOLUTION

8.1 If an individual believes that their privacy has been breached or they have a complaint about our handling of their Personal Information, they should contact us using the contact details provided in this Privacy Policy. We will investigate the complaint and respond to the individual as soon as reasonably practicable.

8.2 If an individual is not satisfied with our response to their complaint, or we have not responded within a reasonable time, they may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

CHANGES TO THIS PRIVACY POLICY

9.1 We may amend this Privacy Policy from time to time. The current version will be posted on our website, and a copy may be obtained by contacting us using the contact details provided in this Privacy Policy.

CONTACT DETAILS

10.1 If an individual has any questions or concerns about this Privacy Policy, or if they wish to access or correct their Personal Information, they can contact us at:

Rachel Medlock Copywriting Pty Ltd Address: [Your Company Address] Email: [Your Company Email Address] Phone: [Your Company Phone Number]

This updated Privacy Policy shall take effect from [Effective Date] and replaces all previous privacy policies published by Rachel Medlock Copywriting Pty Ltd.

[Your Name] [Your Title] Rachel Medlock Copywriting Pty Ltd

By publishing this policy, Rachel Medlock Copywriting Pty Ltd is stating its commitment to the requirements of the Australian Privacy Principles.

PRIVACY POLICY

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