Our Returns Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. We reserve the right to change this Returns Policy at any time. It is important that you check your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns Policy does not affect your statutory rights.

 

NO REFUND FOR ITEMS ON SALE

All sales items or discounted items are final unless an item is proven to faulty.

 

DIGITAL DOWNLOADS

Due to the digital nature of our products, they are non-refundable, so please make sure you have read all of the product details before you purchase.

 

CHANGE OF MIND 

We do not provide refunds for ‘changes of mind’. 

 

If you are not satisfied with any product once downloaded, you must notify us by email at hello@rachelmedlockcopywriting.com.au clearly outlining your concern as soon as possible after download.